Almost every system, process, or tool I've designed is still in use today. Here's a look at the range — click any theme to see the work behind it.
Click any theme to see related projects. Each one is drawn from real work — with real organizations, real constraints, and results that are still in use.
A nonprofit's stipend process was broken — students frustrated, staff overwhelmed, complaints constant. The presenting problem was errors. The real problem was something else entirely.
Coordinated across finance, accounting, program staff, students, and families to understand where the process was actually falling apart — and why.
~80% of complaints weren't errors — they were confusion about how the process worked. Once you know the real problem, the solution becomes obvious.
A multi-channel fix: explainer video, QR-code posters on-site, a Google Form → Asana tracking dashboard, and weekly office hours. One redesign, multiple entry points, complaints dropped.
Diagnose the real problem first. The solution becomes obvious.
Inherited a broken, politically charged scheduling process. Department heads felt the system was inequitable. Teachers were getting unworkable schedules. Students weren't reliably getting the courses they'd requested.
The problem wasn't the software — it was that nobody had been asked what they actually needed.
Designed and led a new equity-centered process with 15+ department heads. Iterated over three years until it became simply how things are done.
Still the standard at the school today — years after I left. That's the goal: a system that doesn't depend on you to keep running.
Listen deeply, co-design with stakeholders, anchor everything in equity.
Required compliance documentation that nobody read. Training that staff forgot the moment they left the room. Sound familiar?
Revised safety procedures, created accessible staff handbooks, and redesigned training to balance regulatory requirements with practical usability — for frontline staff who needed to actually apply it.
Documentation people would actually read and remember. Compliance met without sacrificing clarity — because the two aren't in conflict when you design with the reader in mind.
Compliance documents don't have to be unreadable. Clarity is a design choice.
Built a production system that automatically aggregates community events from 45+ local sources — schools, farms, arts venues, libraries — into one searchable calendar.
Runs every morning at 6 AM with zero manual intervention. Nobody has to remember to update it. It just works.
12 custom scrapers, headless browser automation, an AI enrichment pipeline for smart categorization, a full admin panel, and a Supabase database with deduplication and audit trails.
Built because the problem bothered me enough to fix it.
↗ Visit rhinebeck.communityCourse registration for 2,200+ students at a large public high school was managed entirely through paper cards — a three-week process each year with no visibility for families or counselors, and significant room for error.
Led design and implementation of a custom online registration module from the ground up.
A three-week manual process became a self-service, real-time platform for students, families, and counselors. Still the district standard over 10 years later.
"What once took three weeks of manual labor became a streamlined, transparent, self-service process."
A nonprofit running multi-term programming needed real-time scheduling and roster management across a highly transient student population — while a custom SIS was still under development. They couldn't wait.
Built a suite of interconnected tools to bridge the gap — designed to be accurate under constant change.
Accurate, real-time operations across constant change. The tools were still in use long after they were meant to be temporary — because when something works, people keep using it.
A good interim solution, built right, outlasts its timeline.
Joined the implementations team at a national edtech nonprofit serving 650+ school districts. The process worked — but wasn't scalable. There was no shared playbook, no KPI framework, and no consistent way to track progress across vastly different partner contexts.
Conducted discovery and onboarding calls with 100+ schools and districts. Scoped implementations from the ground up, troubleshot complex integrations, and guided partners through migrations to alternative data systems.
Built the implementation playbook, KPI framework, and partner knowledge base — giving the team a consistent, repeatable foundation for the first time. Integrated Salesforce, Planhat, and Jira to unify data across systems.
Defined the implementation approach for a new product with significant unknowns. Managed a third-party vendor and served as the cross-functional communicator across sales, CS, support, and 100+ district partners.
In everything but title, this was a product management role — and it connects every thread that came before it.
A nonprofit's off-the-shelf SIS wasn't built for afterschool programming. A development team was assembled to build something custom — and needed someone who understood what the system actually needed to do in practice, from the people using it every day.
Embedded with the data and development team for a full year as domain expert, user advocate, and feedback conduit between frontline educators and developers.
Gathered real input from the people who would use the system — then brought it back for iteration. Launched successfully; served as lead trainer organization-wide.
Discovery, requirements, build collaboration, launch, training, feedback loops. Product management in everything but title.
A rapidly growing DEI consulting firm's shared drive had become unmanageable — onboarding new staff meant hoping they could find what they needed. Separately, a powerful presentation needed to become a reusable client asset, not a one-time custom build.
Both problems were the same underneath: valuable content buried where nobody could use it.
Built a Confluence workspace structured for repeatable onboarding and client-facing sharing. Transformed the presentation from a content-rich draft into a narrative-driven, brand-aligned deliverable the firm still uses year after year.
Information architecture, content strategy, and visual design — in service of equity-centered work.
See it in practice
I built a travel planning resource that demonstrates exactly this — everything a traveler needs, organized to be genuinely useful. View the Ireland trip guide →
When COVID-19 forced a large public high school into hybrid learning overnight, teachers with analog backgrounds needed to become tech-capable — managing in-person and remote students simultaneously, with no runway to prepare.
The barrier wasn't willingness. It was that nobody had made the technology legible to them.
Created visual blueprints translating technical complexity into clear, actionable steps. Teachers who had never thought of themselves as tech-capable made the transition effectively. Offered direct training support alongside the materials.
The barrier wasn't technology — it was confidence and clarity. The right communication format unlocked both.
A Boston nonprofit was opening a new floor and wanted it to feel like the kind of space people wanted to work in — not the standard budget office aesthetic. The challenge: a real budget ceiling and no interior design team.
Sourced high-quality secondhand furniture to match the look of their design firm's existing space through creative resourcing and negotiation.
Beautiful, functional workspace. Significant budget savings. A reminder that limited resources and high standards aren't mutually exclusive — they just require more creative thinking.
Constraints are just a different kind of design brief.
Whether your challenge looks like one of these or something entirely different — I'd love to hear what you're working on.
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