Every organization is different, but the problems rhyme. Find your situation below.
A focused 1–2 week look at how your organization runs. I talk with your team, map the tools and workarounds, and you leave with a prioritized plan. If you need a new tool, I weigh the options against your team's skills and budget first.
Starting at $1,200 · 1–2 weeksI build the simplest thing that works, then hand it off so it sticks. Depending on the audit, that can include:
I can stay on: routine updates to hours, menus and events, new tools as you grow, fractional operations support. A few weeks to an ongoing retainer.
Monthly plans from $250 · see plans →AI is useful when it sits inside a process you already understand. So I start with the work your team actually does, then look for the places a model genuinely helps. Where it doesn't help, I'll tell you that instead of selling it to you.
Everything runs in your accounts, and a person reviews anything that goes out under your name. Before we build, I tell you which tools, including any AI tools, will handle your data and why.
First versions of the routine messages and reports that eat your week. Someone on your team reads and approves every one before it goes anywhere.
Sorting, categorizing, and summarizing what piles up: submissions, listings, notes, records. The same approach behind the enrichment pipeline in the Rhinebeck Community Connector.
Assistants like ChatGPT and Claude increasingly answer questions about your business. An AI-visibility setup makes sure what they say is accurate.
Most organizations have at least one task that repeats forever: the same posts, the same report, the same copying between two tools that don't talk. It works because someone remembers to do it, which is exactly the problem.
I map the task once, build it so it runs on its own, and write down how it works in plain language, including what to do if it stops. It runs in your accounts, so it keeps working whether or not I'm involved.
A weekly flyer becomes a website post and a calendar entry without anyone retyping it, the way the Monday-to-Thursday routine works at Charlie O's.
When a pile of spreadsheets has become the system of record, one simple database usually replaces it, without a platform migration.
Reminders, handoffs, and follow-ups that happen on schedule, so the work doesn't rest on one person noticing it's Tuesday.
These are starting points, not quotes. Every project starts with a conversation, and I send a flat price in writing before any work begins. If none of these fit, tell me your budget and what matters most, and I'll put together a package that works, or tell you honestly if I'm not the right fit.
Starting at $1,200
A focused look at how your organization actually runs, and a plan you can act on.
Starting scope includes
Up to three conversations with you and your team, a map of your current tools and workarounds, and a written, prioritized plan.
Starting at $3,000
A clear site on a platform you can edit yourself, built in your name.
Starting scope includes
Up to 5 pages on Squarespace, built from content you provide, mobile checks, launch, and a short guide for making your own updates.
Starting at $600
Headlines and page copy written in your voice, so the site sounds like you.
Starting scope includes
Up to 5 pages, one round of revisions.
Starting at $1,800
Colors, type, and simple rules your team can apply without a designer.
Starting scope includes
Color palette, type choices, a short guidelines document, and a Canva brand kit.
Logo artwork isn't included. I'll work alongside your designer or help you find one.
Starting at $600
Make sure Google and AI assistants describe your business correctly.
Starting scope includes
Search audit, Google Business Profile review, Google Search Console setup, an AI-visibility file (llms.txt), and a fix list.
Starting at $1,000
A printed menu that's easy to read and matches what's actually in your POS.
Starting scope includes
Layout, rewritten descriptions, one round of revisions, and a print-ready file.
Starting at $1,200
Professional email, shared drives, and calendars, all owned by you.
Starting scope includes
Domain verification, up to 5 users or group addresses, one shared drive, two admin accounts held by you, and email deliverability setup.
Starting at $600
Find out who owns every account, move ownership to you, and write it down.
Starting scope includes
Inventory of your key accounts (domain, email, website, social, Google Business Profile), ownership moved to you, old access removed, and a written ownership record.
Starting at $400 each
Small additions that keep your site current without extra work, like an events calendar that updates from Google Calendar.
Starting scope includes
One feature, tested on desktop and mobile, with a short how-it-works note.
Starting at $900
Get your menu, modifiers, and order alerts set up so guests and your kitchen both see the right thing.
Starting scope includes
Menu and modifier setup in your existing POS, a test run, and a staff cheat sheet.
Starting at $800
Templates for your regular posts, plus a simple weekly routine to use them.
Starting scope includes
Up to 4 templates, a written weekly routine, and one hands-on training session.
Starting at $1,000
Short, numbered how-to guides your team can actually follow, kept where they can update them.
Starting scope includes
Up to 8 guides in Google Docs, with a printable version.
Starting at $1,200
Take a task your team repeats every week and make it happen on its own, or close to it.
Starting scope includes
One recurring workflow mapped, built, and tested, plus a plain-language guide covering how it works and what to do if it stops.
For example: turning a weekly flyer into a website post and a calendar entry; replacing a pile of spreadsheets with one simple database; AI-drafted first versions of routine messages or reports, which a person reviews before anything goes out.
Automations run in your accounts, not mine. Before anything is built, I'll tell you which tools, including any AI tools, will handle your data and why.
Starting at $2,000
The story of your building, your organization, or your place, traced through deeds, newspapers, and local archives.
Starting scope includes
Up to 20 hours of research, a written summary with sources, and a timeline you can use on your website or in your space.
This is historical research, not a legal title search. For anything involving property ownership or a sale, you'll still need an attorney or title company.
See it in practice: the building history behind Charlie O's →
Software subscriptions (Squarespace, Google Workspace, Canva, and so on) are billed to you directly, in your name. They aren't part of my fee, and I never mark them up.
Once things are running, I can stay on to keep them that way. Each plan is a flat monthly fee with a set amount of my time, so you always know what you're paying.
$250/month
A business whose site and tools are set up and just need to stay current.
$700/month
A team that's growing and wants someone who already knows their setup.
$1,800/month
Owners and directors who need an operations partner, not just a technician.
Not sure which fits? Most people start with a Clarity Audit or a single project, and we decide together whether a plan makes sense afterward. Plans can be mixed with project work, and if none of the three is right, I'll build one around what you actually need.
Every organization is different. The starting price covers the scope listed on each card. After we talk, I send a flat price in writing, and it doesn't change unless you ask for something new.
For projects, no. I quote a flat price. For small one-off requests outside a plan, I bill $125 an hour in half-hour steps, and I tell you the estimate before starting.
Say so early and I'll be straight with you. Often we can phase the work, start with the piece that saves the most time, or narrow the scope so it fits. I'd rather build something useful within your budget than talk you into something you'll regret.
I'll tell you as soon as I see it, explain why, and give you a price for the extra work. Nothing is added without your OK.
Plans run month to month after a 3-month start, with 30 days' notice to cancel. Unused hours don't roll over. If you need more time in a given month, I'll quote it first.
Small design updates are. Larger creative projects, like a new menu or a rebrand, are quoted separately with a set number of revision rounds, so nobody is surprised.
You do. Every account, domain, and file is in your name, and I'm added as a collaborator you can remove. If you ever stop working with me, nothing breaks.
Yes. Ask me about project pricing for mission-driven organizations.
Click any group to see what the work looks like, and where I've done it.
What I'd build: a site you can edit yourself, with events and specials your staff update directly.
The Charlie O's Squarespace site, with a "What's On" events widget connected to Google Calendar and four specials widgets the staff update.
What I'd build: Canva templates for your regular nights and a short weekly routine that takes a post from idea to live.
The Charlie O's flyer workflow. A Monday reminder leads to updated templates, and posts are live by Thursday.
What I'd build: shared calendars organized by purpose, with clear sharing rules.
The Charlie O's shared calendars for events, private bookings, and deliveries.
What I'd build: a clean setup in the owner's name, old access removed, and a written record of who owns what.
The Charlie O's domain move, new Google Workspace, removal of old staff access, and transfer of Google Business Profile ownership to the owner.
What I'd build: one organized shared drive and a training binder the team can add to.
928 Charlie O's files gathered into one shared Drive, plus an operations and training binder for the kitchen and bar.
What I'd build: an SEO audit and fixes, plus an AI-visibility setup.
The Charlie O's SEO audit and llms.txt setup.
Program data lives in a dozen spreadsheets, compiled by hand before every board meeting. Accurate, but slow, and one wrong formula throws it off.
What I'd build: I map where your data lives and build a lightweight system that compiles your key metrics automatically.
New staff take months to feel confident, because everything important lives in someone's head or an unsorted Drive. Onboarding is "just ask someone", and that someone is always slammed.
What I'd build: I interview your team about what they know, then build a knowledge base in a tool you already use, with an onboarding sequence new staff can follow alone.
A knowledge management redesign for a growing DEI consulting firm.
Donor communication matters, but it slips. Thank-yous get written one at a time, and year-end appeals are always rushed.
What I'd build: I map the donor journey, work out which touchpoints need a person and which can be automated, and build the workflows in your CRM.
What I'd build: find the real cause first, then fix the process and how it's explained.
The student stipend process redesign, where about 80% of complaints turned out to be confusion rather than errors.
What I'd build: a registration and scheduling process with clear rules written down, an online system students and families can use themselves, and staff trained to run it without me.
The master schedule redesign and online course registration system (2,100+ students), still in use years later.
What I'd build: a rollout plan built around the people using the platform, with short visual guides, training at the moment people need it, and a simple way to see who's stuck.
Implementation program management for a national ed-tech platform serving 650+ districts, plus pandemic-era visual guides for teachers.
What I'd build: procedures rewritten so staff can find and follow them quickly, plus training that makes them stick.
The safety procedures and staff training redesign.
These are examples, not a menu. If your situation doesn't fit one of them, that's usually the interesting kind.
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